Your Security and Privacy

Kennebunk Savings Bank is committed to helping you to maintain a safe and secure online experience. Our security section makes it easy to find information and recommendations on securing your computer and protecting your personal information.

Phishing Alert:Scam email claims it's from Better Business Bureau

Better Business Bureau (BBB) is issuing an urgent SCAM alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint. The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a scam - BBB does not send complaints as attachments via email.

The email appears to come from a fake BBB employee claiming that the recipient needs to review this matter and advise the BBB of their position. From there, the email appears to direct the recipient to the BBB website, but actually directs them to an outside link. This email is fraudulent and does not originate from BBB. The email attachment and link are malicious and we are strongly advising to not open or click them.

Should you receive such an email, please disregard its message, and report any information received to BBB’s Scam Source, and then delete it. If you have clicked on the link, immediately do a virus scan.

How to protect yourself from fraud on your account

Kennebunk Savings will never ask for personal or financial information via email, text message, or phone, unless you initiate the contact. We will never request that you click on a link in an email or text to go to another website to enter personal or financial information. Unless you initiate the contact directly with Kennebunk Savings, do not give out any information or respond, no matter how urgent or critical the may message sound.

  • Do not share your PIN, debit/credit card numbers, or passwords with anyone.
  • Do not send your social security number or account information by unsecured email to anyone.
  • Do not give personal information to anyone via email or over the telephone.
  • Beware of urgent emails or pop-up requests that require an urgent reply.
  • Read Protect Yourself from Phishing & Vishing Scams to learn how phishing works and how you can avoid becoming a victim.

To report a fraudulent email or Website, or if you think you have given information to an untrusted source, please contact our Customer Care Representatives at 800.339.6573 or submit a secure online message.

Security & Privacy Policies

Kennebunk Savings Bank recognizes and respects the privacy expectations of our customers and therefore has made the safekeeping of customer information a priority. We maintain physical, electronic, and procedural safeguards that comply with federal standards, including a minimum of 128bit encryption, to guard your non-public personal information.

Additional resources from industry leaders

For practical tips on how to keep your personal information safe:

  • View Security Information from Microsoft to help secure your computer and the information on it.
  • View OnGuard Online for information from the federal government and the technology industry.
  • Apple Security describes security concerns for Apple products along with links to software updates.

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Phishing Alert: Scam email claims it’s from Better Business Bureau. Learn more.