Kennebunk Savings Bank

Kenn-e-banking FAQs

• What is Kenn-e-banking and who is it for?

  Kenn-e-banking allows customers make online transfers between their accounts; receive e-Statements and review account activities online; pay bills online with Bill Pay; and order checks online.

• How much does Kenn-e-banking cost?

  Kenn-e-banking's online banking is provided to all Kennebunk Savings customers at no cost. You merely have to go online to log in for the first time as explained below.

  There is a $6.00 monthly fee for the personal that is waived for Breakaway Free Checking Accounts. There is a $9.95 monthly fee for the Business Bill Pay service that is waived with a Breakaway Business Checking Account.

• What are the terms and conditions of Kenn-e-banking?

  The terms and conditions for our on-line banking are explained in our Customer Internet Banking Agreement.

• How do I sign up for Kenn-e-banking?

  Go to our Online Banking sign-up form. Or you can call Customer Care between 8:30 a.m. and 5:00 p.m. any weekday at 1-800-339-6573 to request an application for Kenn-e-banking. Or send us a secure email to request an application.

• What happens if I forget my password or enter it incorrectly?

  You may go to the Forgotten Password online form. For your security, your Access ID will become locked after five unsuccessful attempts to enter it. To unlock your Access ID or request a new PIN for Online banking, you must call Customer Care at 1-800-339-6573.

• What do I need to use Kenn-e-banking?

  For secure banking you must have a browser equipped with 128-bit encryption capability. Encryption is the scrambling of information transmitted over the Internet, ensuring privacy and confidentiality. Current versions of major browsers, such as Internet Explorer^®, Firefox^®, and Safari^®, all support 128-bit encryption.

• How secure is Kenn-e-banking?

  Kennebunk Savings has installed dedicated servers and a firewall for online banking, which act as a barrier between the Internet and Kennebunk Savings' internal systems. All incoming information is routed through the firewall which verifies the source and destination of all information that is modified in a special way to permit access. For more information about security please review our security policy.

• What is the Multifactor Authentication Process?

  To protect your personal information, we use a Multifactor Authentication Process. If you are a first-time user or have not previously done so, you will be asked to set your Personal Security Data and provide information only you will know. After you supply all the information requested, including your email address, an image will be pre-selected for your enrollment (you may change it later). You will be asked type in a phrase about the image that is meaningful and distinctive. Finally, you will be asked to choose three (3) challenge questions from the drop-down menus and type in your personal answers to all three (3) questions.

  For more information about online security, please visit Your Security.

Online Bill Pay FAQs

• What services do you offer to pay my bills online?

  We offer Bill Pay to all our online banking customers. It is the fast, convenient way for customers to pay bills online rather than by sending a check by mail.

  Personal banking customers and sole proprietors who have a checking account in good standing may apply for Bill Pay. There is a $6.00 monthly fee for the personal Bill Pay service, which will be deducted from your checking account statement. This fee is waived with a Breakaway Checking Account.

  Business Bill Pay provides additional features for Business Banking customers to pay bills and vendors online. There is a $9.95 monthly fee for Business Bill Pay that is waived with a Breakaway Business Checking Account.

• How do I sign up for online Bill Pay on a personal or a business account?

  Personal banking customers and sole proprietors should call Customer Care at 1-800-339-6573 to activate their account(s). You will then be able to log in to online banking and select the Pay Bills button to set up your accounts to be paid.

  Businesses can sign up for Business Bill Pay by using the online application form. When you receive the mailed notice that your account was approved, you can then log in to Business Bill Pay from the Kennebunk Savings home page.

• Can more than one owner of a checking account use online Bill Pay?

  Yes. More than one account owner can use Bill Pay. Please contact Customer Care at 1-800-339-6573 to add a co-subscriber. Business Bill Pay customers will be able to set different access levels for different users as part of their service.

• How can I get help for Bill Pay?

  Bill Pay and Business Bill Pay support is available toll-free at 1-800-1-877-8021 between 7:00 am and 1:00 am.

• What happens if I don’t use my Bill Pay Account for 6 months?

  If your Bill Pay service is not used for 6 months, you’ll receive an email notification that you no longer have Bill Pay service. Of course, if you decide at a later date that you would like to re-enroll you may call our Customer Care team at 1-800-339-6573.

e-Statements FAQs

• What are e-Statements?

  E-Statements provide account statements online the day they are processed rather than by sending them by regular mail.

• How do I sign up for e-Statements?

  We require your signature in order to set up your accounts for electronic statement delivery. Simply print this form (pdf), fill it out, sign it and mail it to us.

Email Message Alerts FAQs

• What are Email Message Alerts?

  Alerts are email messages that help you stay informed about important online account activity, such as when your account falls below a balance you have specified, or when certain checks have cleared your account, or when you have a loan payment due. You can select the account Alerts you want to receive.

• Is there a fee for using Alerts?

  There is no fee to use Online Banking Alerts.

• How do I set up Email Message Alerts?

  Here are five easy steps to help you set up your Alerts:
  

  • Login to Online Banking
  • Go to Accounts and look in ‘Messages’ on the right side of the page
  • Click on ‘New’ and select the Alert you want to set up
  • Follow the on-screen prompts
  • Confirm that your Email address is correct

• What types of Alerts can I set up on my accounts?

  The type of alerts you can receive depends on the types of accounts you hold. There are a dozen types of Alerts available, including:
  

  • Account balance is below an amount specified
  • Account balance is above an amount specified
  • A specific check has cleared your checking account
  • Notice of a deposit to your account
  • Notice of a withdrawal from your account
  • Notice of CD maturity date
  • Loan payment due
  • Loan payment past due

• How do I make changes to my existing Alerts?

  To make changes to your Alert preferences, login to Online Banking, and choose ‘Messages’ on the right side of the page. Click on ‘Current Alerts’ and click on the number to the left of the Alert you want to change. You may change any of the information in the boxes shown for the Alert you want to change.